Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

YouTube

Streamlining Customer Inquiry Processes with Machine Learning and Camunda

Camunda via YouTube

Overview

Explore how to streamline processes and automate human tasks using machine learning models in this 14-minute Camunda demo. Learn to integrate the Camunda Hugging Face Connector with BPMN-based processes to automatically analyze customer sentiment and route messages, significantly reducing processing time from 13 minutes to just 1.6 seconds. Follow along as the demo showcases a simple BPMN process, demonstrates its execution in Camunda Modeler and Tasklist, and illustrates how to identify bottlenecks using Camunda Operate and Optimize. Discover the power of AI-enabled process orchestration to improve customer experiences, remove bottlenecks, and enhance overall business efficiency using Camunda 8.5.

Syllabus

- Welcome + Introduction
- How to follow up on positive, negative, and neutral Customer Sentiment
- Simple BPMN process with only human tasks
- How to run the process in Camunda Modeler and Tasklist
- How to check the process in Camunda Operate
- How to analyze the process and identify bottlenecks via heat maps in Camunda Optimize
- How to automate human tasks using the Camunda Hugging Face Connector
- Analyzing the updated process in Camunda Optimize
- Summary + Wrap-up

Taught by

Camunda

Reviews

Start your review of Streamlining Customer Inquiry Processes with Machine Learning and Camunda

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.