Learn how to navigate and effectively handle difficult conversations in this conference talk from NDC Oslo 2023. Discover the importance of addressing challenging discussions, understand their impact on problem-solving and relationship-building, and gain practical strategies for preparation. Explore a framework designed to help you approach difficult conversations with confidence, improving your communication skills and fostering trust and respect among colleagues. Gain insights into the benefits of engaging in honest and respectful dialogue, and learn how to overcome common obstacles that may prevent you from initiating important discussions. Master techniques for gathering data, accepting feedback, and influencing communication outcomes to become a more effective technical leader and team member.
Debugging Difficult Conversations - How Not to Chicken Out
Overview
Syllabus
Introduction
What are difficult conversations
No monologue
Who am I
Happy and Effective Technical Leaders
Difficult Conversations
High Impact
Ignore Difficult Conversations
Land Rover Story
Dont feel comfortable
Confident
Mindset
Courage
People pleaser
Questions
Why
Designer example
Why is it in the best interest
Triggering fear
The right mindset
Preparation
Examples
PDF
What
When
Fillable PDF
First example
Standups
Why is it in my best interest
How this fits into the wider
Data gathering
Accepting feedback
Influence communication skills
Preparation not a sales pitch
Annual performance reviews
Why is it in Jonathans best interests
We let one person exhibit
I can gather opinions
Take a step back
Resources
Taught by
NDC Conferences
