Creating a Care Signature - Communication and the Patient Experience

Learn about creating a care signature and improving patient communication in this 51-minute Yale Interventional Radiology Grand Rounds talk. Explore the doctor-patient relationship, patient expectations, and professional behavior standards. Discover techniques for enhancing communication, conducting open-ended interviews, and improving patient experiences. Examine the importance of early resolution, disclosure, and apology in healthcare settings. Gain insights into the CMS game, Press Ganey scores, and the creative aspects of patient care. Dr. Michael C. Bennick, Associate Clinical Professor of Internal Medicine at Yale University School of Medicine and Medical Director of Patient Experience at Yale New Haven Health, shares valuable expertise on fostering better patient relationships and outcomes.