Building the World's Largest RAG for Knowledge Management at CVS Health

Discover how CVS Health tackled the challenge of knowledge management across its vast organization of 300,000+ employees in this 19-minute conference talk. Learn about their innovative approach to building the world's largest Retrieval-Augmented Generation (RAG) system for unified and scalable knowledge management. Explore the technical and organizational challenges faced, strategies for overcoming them, and insights on implementing RAG at scale. Gain inspiration and practical knowledge for applying RAG to improve information accessibility and reliability in large, complex organizations. Led by Erik Widman, Ph.D., Lead Director of Machine Learning at CVS Health, this talk offers valuable lessons for practitioners and researchers interested in leveraging RAG for diverse use cases and business units.