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Explore the vulnerabilities of VoIP systems in this eye-opening conference talk from BSidesSF 2020. Delve into the history of phone hacking, learn about phone phreaking, and understand the basics of VoIP technology. Discover various attack vectors including VLAN hopping, exploiting unencrypted VoIP protocols, toll fraud, vishing, and voicemail attacks. Gain insights into the potential security risks associated with contact centers and how they can be exploited. Equip yourself with knowledge to better protect against these threats and understand the importance of securing modern communication systems.