Learn essential social engineering techniques for blue team cybersecurity professionals in this BSidesIndy 2018 conference talk. Explore care delivery models, behavioral strategies, and communication tips to enhance your defensive capabilities. Discover how to build rapport, use empathy effectively, and leverage reciprocity in security interactions. Gain insights on body language, email etiquette, and personal grooming to improve your professional presence. Acquire valuable resources, including book recommendations and podcasts, to further develop your skills in social engineering for defensive purposes.
Overview
Syllabus
Intro
My experience
Frustration in security
Roadmap
Quick Facts
Care Delivery Models
When and where
genuine
Positive and energetic
Empathy - Benefit of the doubt
Behavioral - Ask Questions
Behavioral - Be candid
Behavioral - Use their name
Reciprocity - Go the extra mile
Behavioral - Humor
Appreciation
Apologize
Body language - interaction
Get to know them
Good email
Punctuation - Exclamation point
Punctuation - What do the dots mean?
Grooming
Bring food
GitHub
Books
Podcasts
Contact and shameless plug
