Discover strategies for effective on-call documentation in this 23-minute conference talk from linux.conf.au. Learn how to create essential documentation for engineers participating in on-call rotations, focusing on resolving issues during late-night emergencies. Explore techniques for writing clear and concise information, organizing repositories, evolving team practices, and showing empathy for colleagues working in challenging situations. Gain insights from a veteran Site Reliability Engineer on how to support and be kind to your future self and team members during critical incidents.
Overview
Syllabus
Intro
Essential documentation
What to write down
Step up your repository
Evolving your team
Showing empathy
Open discussion
Taught by
linux.conf.au
