Automating Adoption: Scorecards for Service Owners

Discover how to automate the adoption of platform components using scorecards in this 18-minute conference talk from PlatformCon 2023. Explore the implementation of a feedback loop directed at service owners, helping them understand how their services measure up to current standards and how to improve their posture. Delve into the importance of tracking adoption as platforms grow and mature, and learn how service scorecards provide feedback on a service's current state compared to platform best practices. Gain insights into building a scorecard framework for analyzing services against best practices, automating change rollouts, and future plans for this approach. Principal Engineer John Patterson from SageSure Insurance Managers shares valuable knowledge on creating metrics for platform owners and self-service guides for service owners to align with current standards.