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Discover how to leverage serverless functions to automate R&D workflows in this 19-minute conference talk from PlatformCon 2023. Learn about the challenges faced by platform teams in cloud-native environments and the importance of automation in reducing workload and enhancing security. Explore how to use flow functions to connect popular SaaS platforms like GitHub, GitLab, Slack, JIRA, and ChatGPT, streamlining software development processes. Gain insights into automating code review, merge workflows, issue management, and community interaction. Understand how to develop and deploy flow functions to optimize platform engineering processes, increase productivity, and track key metrics of community activity. Speaker Michael Yuan, Founder & CEO of Second State, shares practical examples and strategies for implementing serverless functions to revolutionize software development management.