An Incident Post-Mortem

Explore a thought-provoking conference talk delivered by Paul Adams, Engineering Lead at Zalando, at GOTO Berlin 2017. Delve into the concept of an incident post-mortem, focusing on collaborative problem-solving without blame or finger-pointing. Examine a long-standing, user-facing issue with potentially severe consequences, and learn how to approach such incidents constructively. Discover strategies for identifying root causes, implementing effective solutions, and preventing future occurrences. Gain valuable insights into fostering a culture of continuous improvement and accountability within engineering teams. Apply these lessons to enhance incident response processes and overall system reliability in your organization.