All Work and No Play? Conversations with a Question-and-Answer Chatbot in the Wild

Explore a conference talk examining user interactions with a Human Resource chatbot, focusing on both instrumental usage and playful conversations. Gain insights into users' interest areas when engaging with conversational agents (CAs) and learn about statistical modeling techniques for inferring user satisfaction. Discover rich signals in conversational interactions that can be utilized to develop adaptive agents. Examine the varying functions of conversational interactions and consider design implications for creating more effective and engaging CAs. Recorded at the ACM CHI Conference on Human Factors in Computing Systems, this presentation offers valuable perspectives on developing chatbots that balance functionality with user enjoyment.