Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

XuetangX

Theoretical Knowledge and Skill Training for Tour Guide

via XuetangX

Overview

As one of the few online tourist guide courses for undergraduate students in China, the course has outstanding advantages, competitiveness and 3 defining features:

(1) Diversified goals -- to help students become professional tour guides with solid theoretical foundation and strong practical ability, and successfully obtain the tour guide vocational skill level certificate and employment; to help tourism practitioners strengthen the operation skills of tour guiding, broaden their employment channels; to help the public uncover the mystery of tour guide occupation, and have a more comprehensive understanding of tourism.

(2) Innovative content -- all theoretical knowledge is reorganized and integrated, with  more reasonable and practical learning modules, and expanded contents such as "Tourism Law of the People's Republic of China", tourism route design, epidemic prevention and control, tour guide vocational skill level certificate examination is added; At the same time, it pays attention to practical operation training, relying on a number of national 5A-level scenic spots to make real scene recording, and the national gold medal tour guide directing simulated tour group leading training.

Famous teachers in actual business --enhancing  the cooperation between schools and enterprises, successfully build a "double professional" teaching team, and explore the integrated teaching mode of "production, university and research". Our crew has not only the school teachers of tourism and law with rich theoretical knowledge, but also numerous practical tutors in the real business, including National Gold Medal Tour guides, National advanced Tour Guides, Most Beautiful Tour Guide in Lijiang as well as senior etiquette coach, examiners of tour guide oral test in Yunnan National Tour Guide Certificate Examination Area, etc. At the same time, Dou Zhiping, a national second-level professor, was invited to serve as the course consultant. She is the chief editor of the periodical Tourism Research, the director of national high-quality courses, and the senior visiting scholar of the International School of Tourism Management in Zurich, Switzerland, appointed by the government. For many years she has devoted herself to the studying of current situation and development of tour guide industry, and has her own unique and forward-looking views on tour guide courses.  

Syllabus

  • 0.Course overview
    • 1. Introduction to the tour guide
      • 1.1 Basic Knowledge of Guiding
      • 1.2 What is tour guides services?
      • 1.3 Tour Guiding Ethics
    • 2. Knowledge and Skill
      • 2.1 language knowledge
      • 2.2 Talk and Listen
      • 2.3 Common sense of hygiene
      • 2.4 Traffic knowledge
      • 2.5 Knowledge of Tourism Law of the People´s Republic of China
      • 2.6 Knowledge of etiquette
    • 3. Explanatory skill
      • 3.1 Connotation and principles of tour guides' explanation
      • 3.2 Oral language skills
      • 3.3 Body language skills
      • 3.4 Communication skills
      • 3.5 Common explanatory techniques used by guides
    • 4. Operations Manager
      • 4.1 Rules for national guide service
      • 4.2 Rules for local guide service
      • 4.3 Rules for tour escorts
      • 4.4 Rules for individual tourists guide service
      • 4.5 Specialties and principles of tour guides
      • 4.6 Image building of tour guides
      • 4.7 Common techniques on psychological service used by guides
      • 4.8 Common techniques on access to aesthetically used by guides
      • 4.9 Organizational skills and Ways used by guides
      • 4.10 Service skills and Ways in receiving VIP tourists used by guides
    • 5. Skills training – Contingency Planning
      • 5.1 Handling of individual requests from visitors
      • 5.2 Tourist complaint management
      • 5.3 Emergency management
      • 5.4 Refuge strategies on natural disaster in tourist destinations
      • 5.5 Prevention and treatment of tourism accidents
    • 6. Design skill
      • 6.1 Overview of travel route design
      • 6.2 Principles and applications of tourism route design
      • 6.3 Tourist route design cases
    • 7. Practical Operation training
      • 7.1 Nationa and local guides practical operation training
    • 8. Final exam

      Taught by

      Tourism and Culture College of Yunnan University

      Reviews

      Start your review of Theoretical Knowledge and Skill Training for Tour Guide

      Never Stop Learning.

      Get personalized course recommendations, track subjects and courses with reminders, and more.

      Someone learning on their laptop while sitting on the floor.