Understanding and Troubleshooting SIP

• How SIP works
• Methods, Errors and Fuctions
• Troubleshoot SIP
• Resolve problems with SIP and billing
• How to use SIP in a NAT environment

This training was created for the ITstaff of mobile/telecom providers, ITSPs (Internet Telephony Service Providers), Consultants, Call Centers or any other company using IPtelephony. The performance of these professionals is essentialto reduce the churn and the stress of the operation. SIPtroubleshooting is a key skill in these scenarios.

It is a result of years in the frontlines of the tech support of a softs-switch developer, troubleshooting hundreds of deployments.

Ihave prepared two extras for this training. The first is a Virtual Machine in open virtualization format with a SIPserver running as a Proxy, B2BUA and Redirect. The second is a list of SIPresponses with comments on how to troubleshoot the most common SIPerror messages. Isincerely hope you enjoy this training.

There are 5 practical labs to do with your VMand softphones in this training.

Content:

Section 1 - Introduction to SIP

1. Why is SIP relevant

2. Introduction to SIP

3. Complete SIP Proxy free download

4. SIP Registration Process and Demo

5. Capturing SIP Packets with wireshark and sngrep

6. Assignment: Analyzing a SIP registration

7. Session Setup and Management

8. SIP trapezoid and ladder

9. Server Architectures

10. SIP headers and Body

11. SIP Call Flow Demo

12. Assignment: Analyze a SIP Call

Section 2 - SIP Capturing and Filtering

1. SIP Capture Introduction

2. Demo context

3. Demo ngrep

4. Demo sngrep

5. Demo wireshark

Section 3 - SIP Dialogs, Transactions and Timers

1. SIP Transactions and Timers

2. SIP Dialogs

3. Assignment: Transactions and Dialogs​

Section 4 - Handling and analyzing Media

1. Media Encoding

2. Session Description Protocol

3. Real Time Protocol and Real Time Control Protocol

4. Voice Quality

5. Assignment 4: Analyzing Session Description Protocol

Section 5 - Nat Traversal

1. NAT Introduction

2. NAT Types

3. Manual Configuration

4. Symmetric Response Routing RFC3581

5. Application Layer Gateway

6. COMEDIA

7. STUN

8. TURN

9. NAT Conclusion

Section 6- Troubleshooting

1. Troubleshooting Methodology

2. Handling Signaling Issues

3. Handling Media Issues

4. Handling Billing Issues

​Section 7 - Redundancy and Load Balancing using DNS

1. SIP Load Balancing and Redundancy using DNS

2. Redundancy Demo

3. Redundancy and Load Balancing Summary

Section 8 - Labs

1. Installing a SIP Proxy

2. Preparing the environment

3. Creating domains and users

4. Download and configure softphones

5. Capturing a SIP registration

6. Capturing a SIP Call