What you'll learn:
- Introduction to ServiceNow and IT Service Management. Basics of ServiceNow UI and navigation.
- ServiceNow Studio for application development. Scripting in ServiceNow for client-side and server-side operations.
- Implementing UI policies and actions. Advanced topics such as notifications, email configurations, and event management.
- Utilizing application properties and widgets in ServiceNow. Outbound and inbound integrations with REST messages.
- ServiceNow API requests and data parsing. Mastering ServiceNow administration and customization techniques.
Welcome to the comprehensive course on ServiceNow, designed to equip you with the skills and knowledge needed to effectively utilize this powerful platform for IT Service Management and application development. Throughout this course, you will embark on a journey from beginner to advanced levels, exploring the core concepts, functionalities, and best practices of ServiceNow.
In the modern IT landscape, efficient management of IT services is crucial for organizational success. ServiceNow offers a robust platform that streamlines IT service delivery, automates workflows, and enhances collaboration across departments. Whether you're new to ServiceNow or seeking to deepen your expertise, this course will provide you with the essential tools and techniques to leverage ServiceNow effectively.
From understanding the fundamental principles of ServiceNow to mastering advanced topics like scripting, integration, and customization, each module is crafted to provide hands-on experience and real-world insights. By the end of this course, you will not only possess the skills to navigate the ServiceNow ecosystem but also be capable of designing, developing, and optimizing ServiceNow applications to meet the diverse needs of modern enterprises.
Join us on this exciting journey into the world of ServiceNow, where you'll unlock the full potential of this leading IT service management platform and position yourself as a valuable asset in today's digital workforce.
Section 1: ServiceNow - Beginner Level
In this section, students will delve into the foundational aspects of ServiceNow, covering:
Introduction to ServiceNow and its significance in IT Service Management.
Basics of ServiceNow, including obtaining an instance and navigating the user interface.
Understanding ServiceNow Studio for application development.
Creation of tables, fields, and applications within ServiceNow.
Scripting in ServiceNow using client-side and server-side scripting.
Implementation of UI policies and actions to control user interactions.
Server-side APIs and system administration tasks in ServiceNow.
Data importing, access control, and securing applications in ServiceNow.
Section 2: ServiceNow - Intermediate to Advanced Level
Building upon the basics, this section explores intermediate to advanced topics in ServiceNow, such as:
Notifications management, including outbound and inbound email configuration.
Utilization of application properties and widgets for customization.
Scripting for templates, tables, and custom widgets in ServiceNow.
Integration with external systems through outbound and inbound integrations.
Leveraging REST APIs for data exchange and manipulation.
Advanced ServiceNow features like UI pages, UI scripts, and directives.
Testing and styling AngularJS applications within ServiceNow.
In-depth exploration of ServiceNow API requests, parameters, and response handling.
These comprehensive modules provide a structured path for learners to transition from ServiceNow beginners to proficient users, equipped with essential skills for IT service management and application development.
