What you'll learn:
- Manage Outlook Settings
- Manage Emails
- Manage Schedules
- Manage Contacts and Tasks
This course will prepare you to pass the Microsoft Outlook 2019 exam from Certiport! We break down the four major parts of the Outlook exam including Managing Outlook settings, Mange Inbox, Calendar and schedules, and lastly, contact and tasks.
This course will show you how to customize the Outlook user interface format message content, create or insert graphic elements, and send and respond to emails and meeting requests. The exam covers the ability to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.
The four major areas of Microsoft Outlook that are covered are as follows:
Settings
In this domain, candidates are tested on their knowledge of the Outlook interface (ribbon, navigation pane, folders, inbox items), the customization of each item, and the use of the Out of Office Assistant and the print options manager. This is also where you will find questions about data management, archiving and backup, and creating and customizing accounts.
E-mails
The questions in this domain assess candidates on composing and sending e-mail messages, e-mail formatting, adding different types of attachments, and using Outlook features (cc: and bcc: features, adding a signature, creating delivering and reading receipts, creating rules and alerts). This domain also includes the use of rules and alerts, message management, and searching for information.
Calendar and tasks
This domain tests the candidate’s ability to manage an Outlook calendar and tasks (creating appointments and meetings with different options such as priority, recurrence, and reminders; receiving and responding to invitations; creating tasks; customizing the display; and printing a calendar), as well as their ability to manage delegation and sharing. Within advanced levels, this domain also includes questions on task management (task creation, display customization).
Contacts and notes
The domain covers Outlook contacts maintenance: adding new contacts, creating distribution lists that can be shared and distributed in different formats, displaying contacts in various ways, and grouping them by criteria.
