What you'll learn:
- What active listening is and the benefits of applying it.
- The 3 levels of listening: internal, factual (or critical) and active (or empathetic).
- The difference between listening and hearing.
- How to get out of “autopilot”.
- Recognizing the difference between facts and opinions.
- How to develop critical thinking.
- The 4 elements of active listening.
- How to apply active listening in your personal and professional life.
Have you ever wondered why some people seem to have a natural gift for connecting with others? What if I told you that this 'gift' can be learned and perfected?
The key to this connection is Active Listening - the art of listening, understanding and responding effectively to what someone is communicating.
This is a fundamental skill in communication and brings several advantages in both professional and personal contexts, such as:
Improves relationships: Active listening can significantly improve relationships. When you show that you are genuinely interested in and understand what the other person is communicating, you show respect and appreciation for them, strengthening the connection between you.
Prevents misunderstandings: Active listening can also prevent misunderstandings. By paraphrasing and confirming what you have heard, you ensure that you have understood the message correctly, avoiding confusion.
Promotes learning: Active listening promotes learning, as it allows you to absorb more information and better understand other people's points of view and experiences.
Helps solve problems: When solving problems or conflicts, active listening is a valuable tool. It allows you to fully understand the problem before suggesting solutions, thus increasing the effectiveness of your response.
Improves negotiating skills: Active listening is an essential skill for effective negotiations. It allows you to fully understand the other party's position, helping you to formulate answers and proposals that meet the needs of both sides.
Improves professional performance: In work environments, active listening can improve productivity and efficiency by enabling a better understanding of tasks and expectations and promoting a more collaborative and respectful working environment.
In short, active listening is a valuable skill that can improve all aspects of human communication and interaction.
So, whether you're a team leader looking to connect better with your team members, a sales professional trying to better understand your customers' needs, or simply someone who wants to improve their communication skills, this course is right for you.
