What you'll learn:
- Discover planning concepts necessary to setup a successful knowledge base
- Apply hands on skills in starting and maintaining a knowledge base in Confluence
- Understand core processes necessary to maintain and grow a knowledge base
- Design a knowledge base structure that will improve a users experience and provide better search results
- Use Confluence macros to reduce administrative overhead and automate some tasks
- Learn to create impactful titles and headers that will provide a positive user experience and improve search results
If you’re interested in learning how to more effectively manage, create or contribute to a knowledge base or a Wiki than this course is for you. I designed it specifically for individuals who are first time knowledge base users wanting to learn these skills, but individuals who have been tasked with managing, maintaining and updating knowledge bases will also benefit from the course. No prior knowledge base experience is necessary - this course covers ALLthe basics!
The lessons learned here can be applied to any knowledge base or wiki. The course, however, provide hands-on learning using Confluence (from Atlassian), which is a widely used knowledge base (and offers free version!).
We’ll cover fundamental aspects of knowledge bases, including planning, processes and features.
Planning includes
Understanding your audience and their needs
Determining what content you'll need to meet hose needs
Designing a structure to encourage browsing and support search
Processes includes
Content audits and how they help keep your content fresh
The importance of publication workflows to ensuring new content meets your standards
How to engage your audience to use and contribute to your knowledge base
Features includes
Learning how to develop and deploy templates to standardize content
The importance of labels and how they drive search and they automate some tasks
Why good titles and headers are critical to your success
Who should take this course
Knowledge base admins or managers - This will help round-out your knowledge and help build better experiences
Anyone who contributes to a knowledge base - Anyone adding information to a knowledge base will benefit from understanding these basics
Team managers - Managers will benefit by understanding how to structure their team's knowledge, reducing friction and speeding up work
Individuals using a knowledge base - Folks using a knowledge base will benefit by understanding how they're setup, and how to more easily find information.
Product managers - Product managers will benefit by being able to setup repositories for their engineering / development teams, as well as customer-facing groups
This course also includes hand-on activities, including documenting your knowledge base structure in LucidChart (a free tool for diagramming processes), and setting up a live knowledge base in Confluence (a free and widely used knowledge base!)so you can get some experience using these tools.
Hands-on activities include
Making and managing templates in Confluence
Using LucidChart to diagram your knowledge base structure
Creating that knowledge base structure in Confluence
Applying and maintaining labels in Confluence
Learning how a number of Confluence Macros work
Please join me in this course and start improving your knowledge base today!
