What you'll learn:
- How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
- How to use Citrix Director to gather information and interact with user sessions
- A methodology to approach user related issues to minimize time to resolution
- An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
- You will learn about each component focusing on common user related issues that may arise, apply a methodical approach to solve them using real world issues.
In this course, you will Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. You will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the Citrix administrator next level team. You will gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user Citrix issues appropriately.
Topics include:
Troubleshooting user access issues
Troubleshooting Application Launch and Desktop launch issues
Using Citrix Director to interact with user sessions and capture information for issue resolution or escalation
Understanding most common Citrix user sessions.
Troubleshooting Storefront Login issues.
Resolving printing problems
Modules covered:
Module 1: Fundamental Architecture for the Help Desk Role
Module 2: Citrix Director and its role in Help Desk Support
Module 3: Providing and Troubleshooting End User Access
Module 4: Citrix Workspace App
Module 5: Citrix Application and Desktop Launch issues.
Module 6: Printing
Prerequisites:
This course requires little to no previous experience with Citrix Virtual Apps and Desktops. Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve Citrix issues.
If you are someone who got assigned to work as Citrix Level 1 engineer in your organization or if you like to learn Citrix Level 1 helpdesk skills to find a job this course will be quite helpful for you.
How this course will benefit you:
At the end of the course you will have all the knowledge to Troubleshoot and Solve the Citrix issues independently in your Citrix environment.
I would like to see you as a Citrix Level 1 champion & I am really looking forward to meeting you in the course.
WHAT LEARNERS ARE SAYING:
5 STARS- Very precise and to the point. Simple language and easy to get it. Thank you so much for all your efforts!
5 STARS- Very good learning great teacher sure recommended.
5 STARS - Excellent introduction to working with and troubleshooting Citrix.
5 STARS - I love the content how to troubleshoot and what is the real scenario in the environment, give me boast to learn more about the citrix looking forward for more citrix videos
5 STARS - Teaching is nice and the concepts can be explained easily to understand.
5 STARS - Very informative and engaging!! looking forward to learning much more!!!!
5 STARS - On first two video I was able to get the view of this course. Citrix it's really awesome and the professor explained very well it's understandable.
5 STARS - Sehr gut, vermisse aber deutsch.
5 STARS- I personally learnt a lot.
5 STARS- Very valued information and professional instructor and very professional website in providing me data
5 STARS - Very interesting and well done
5 STARS - Great instructor easy to understand
5 STARS - Clear and relevant.
5 STARS - Great explanation of things
5 STARS- Explaining in detailed way
5 STARS- Excellent Sessions.
5 STARS- All good!
5 STARS- It is a excellent session.
5 STARS- Great course.
5 STARS- Good introductory summary of key topics for L1 helpdesk support, easily explained in layman terms
5 STARS- It's comprehensive.
5 STARS- It is very helpful.
5 STARS- This course is very helpful
5 STARS-I really like this video very helpful
5 STARS- I enjoyed the delivery and lots of good information.
Important Note: My new course Citrix Administrator- The path to success is now available in Udemy, if you like to learn advanced topics ( Level 2 )in Citrix environments, you may enroll that course as well. You will find that course under my profile. I highly recommend you to watch both courses one after the other to get in-depth knowledge and work well in Citrix Environments.
Thank you!
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