Solving Problems with Technology

Find solutions to a range of problems using design thinking

How are the products we use every day created and designed? Human-centered design is being used by companies, startups, and governments all over the world to solve the problems by understanding the needs of people who face them.

On this two-week course, you’ll gain a practical insight into why this method of thinking is effective, how to use it, and which jobs benefit from the process.

You’ll take part in activities and become familiar with how to collect the right information and data to prove a solution can work in the real world.

Discover the importance of human-centred design

Human-centred design is a creative approach that focuses on understanding the needs of the people who have a problem, in order to design appropriate solutions.

This course will show you how putting people first in design delivers results, as well as how to develop your own design thinking mindset.

You’ll build skills in empathy, brainstorming, and making prototypes, and see how something as simple as asking the right questions can make your product stand out.

As well as identifying the kinds of problems that can be solved with human-centred design, you’ll experiment with the process through a series of simple activities to understand what is needed to make a successful design project.

Gain insights from industry experts

Learning from experts in the field, you’ll discover how to design great products for and with real people. You’ll also understand how to apply design thinking to real-world problems to see the process in action.

By the end of this course, you’ll be able to summarise the activities needed to run a successful human-centred design project whilst developing your design thinking mindset.

This course is designed for anyone interested in building on their skills and developing a design thinking mindset to tackle problems in the workplace.

You could be a graduate or working but looking to improve your career prospects with sought-after skills.

Learn how to solve problems and formulate plans to get colleagues on board

When you’re presented with multiple problems at once, how do you decide which one to solve first? On this two-week course, you’ll learn how to sharpen your decision-making and problem-solving skills so that you can quickly resolve issues.

You’ll learn how to face challenges both in and out of the workplace by cultivating critical skills to help you identify the best possible solution.

What’s more, you’ll learn how to create a detailed plan to persuade others that your ideas will work.

Develop problem-solving techniques

You’ll evaluate your existing problem-solving skills and learn how to build on them to be more successful.

Experimenting with useful techniques for decision-making such as SWOT analysis, you’ll learn how to identify the real, underlying problems of a situation and how to set priorities when everything seems urgent.

Create a business case alongside industry experts

Once you’re able to identify a problem and understand it, you’ll learn how to explore the benefits and drawbacks of various solutions as well as the methods to minimise risks.

With this information, you can produce a persuasive plan that shows your solutions are the best. You’ll also create a business case that will be peer-reviewed so you can receive feedback on your ideas.

By the end of this course, you’ll have the knowledge and skills to tackle real-world problems and be able to persuade others that your solutions will work.

This course is designed for people who want to build confidence in making informed decisions and using digital technology to communicate with others in the workplace.

It will be useful to you if you would like to boost your problem solving and digital skills and improve your career prospects.