Learn all the phrases, sentences, and tips you'll need to handle any customer service situation politely and naturally. This course is meant for non-native English speakers who deal with English-speaking customers on a daily basis, particularly over the phone.
Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.
You will be able to see my face in each video lesson, and I will use a blackboard at all times.Â
Each lesson focuses on a single aspect of a particular skill. You can go at their own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.
