In this course, you'll learn how to recognize problems that require new tools and how you can help the people who encounter them. You'll be building a tool for helpdesk personnel in Powershell, focusing more on the user's graphical experience.
Many helpdesk personnel don't have the tooling they need to solve their customers' problems. This course, Building a Client Troubleshooting Tool in PowerShell, will focus on developing a client-troubleshooting tool for helpdesk personnel. First you'll focus on how to recognize a problem that may require a new tool. Then you'll learn how to get to the heart of the problem by gathering requirements and speaking to the potential users to get a better idea of how you can build a tool to meet their needs. Once you gather that information, you'll learn how to build the tool via command-line code, design the GUI, and finally, wrap up with creating the GUI in Windows Forms with PowerShell Studio. By the time you finish this course, you will know how to use PowerShell to create a tool that will enable your clients to solve more problems and satisfy more of their customers.
Many helpdesk personnel don't have the tooling they need to solve their customers' problems. This course, Building a Client Troubleshooting Tool in PowerShell, will focus on developing a client-troubleshooting tool for helpdesk personnel. First you'll focus on how to recognize a problem that may require a new tool. Then you'll learn how to get to the heart of the problem by gathering requirements and speaking to the potential users to get a better idea of how you can build a tool to meet their needs. Once you gather that information, you'll learn how to build the tool via command-line code, design the GUI, and finally, wrap up with creating the GUI in Windows Forms with PowerShell Studio. By the time you finish this course, you will know how to use PowerShell to create a tool that will enable your clients to solve more problems and satisfy more of their customers.
