This course provides a good sense for three of the core skills required of an effective coach. Whether or not you recognise the use of a 'coaching approach' in your workplace, you will be able to use the learning in the course to enhance your day-to-day interactions in your workplace.
Overview
Syllabus
- Introduction
- Learning outcomes
- 1 Building rapport
- 1 Building rapport
- 1.1 How to build rapport
- 2 Listening
- 2 Listening
- 2.1 How to listen
- 3 Summarising and reflecting
- 3 Summarising and reflecting
- 3.1 How to summarise and reflect
- Conclusion
- Acknowledgements
