This free course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This particular session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings. It introduces a psychological model which is a useful way to think about how to develop rapport, and allows you to plan for, and reflect on, your everyday interactions in order to build rapport effectively. It focuses on conversations that might be considered ‘difficult’, and encourages effective listening and effective diagnosis of interpersonal behaviour.
Overview
Syllabus
- Introduction
- 1 A difficult conversation
- 1 A difficult conversation
- 2 Research into difficult conversations
- 2 Research into difficult conversations
- 2.1 Police suspect interviews
- 3 Diagnosing behaviour using the interpersonal circle
- 3 Diagnosing behaviour using the interpersonal circle
- 3.1 Maladaptive and adaptive variants of the model
- 3.2 Diagnosing maladaptive and adaptive behaviour
- 4 Responding using the interpersonal circle
- 4 Responding using the interpersonal circle
- 4.1 Avoiding maladaptive behaviour
- 4.2 Confrontation – positive and negative variants
- 5 Thinking about your own experience
- 5 Thinking about your own experience
- 6 Enacting appropriate responses
- 6 Enacting appropriate responses
- 6.1 A difficult conversation (revisited)
- 6.2 Planning and preparing appropriate responses
- Summary
- References
- Acknowledgements
Tags
Reviews
4.8 rating, based on 8 Class Central reviews
5 rating at OpenLearn based on 17 ratings
-
Very good. I learned a lot about communication skills here. The lessons and examples are easy to understand and interesting. I highly recommend it to people who just want to learn how to communicate with others.
-
I learned how to avoid maladaptive behavior and distinguish someone's behavior whether they are possessing adaptive or maladaptive behavior.
-
it helped me to learn how to diagnose other people's behaviour and act accordingly which helps to improve communication skills.
-
good very useful for all of us Even though it's been a long time and it's hard I'm confused about what else to say really I I I I I I I I I Akua I Akua I akajahah jahsh jshsh
-
Adarsh Sanjay Kumar TiwariThis is an interesting course on communication & interpersonal skills. In this course, you will find a few scenarios where you put yourself and try to solve the problem. It creates curiosity within students and helps them to understand a situation in a much better way. I had fun doing this course and learned a lot about how to behave in certain situations. -
Fher Laynard SantosI have learned about intrapersonal communication and the adaptive, and maladaptive model, I learned that communication isnt just about talking to people, being with a room with them and not talking to them is a sign of communication -
Great course and it was really very interesting and helpful I learnt a lot from this course and I’m sure I will be able to talk to people after this session.
-
Ehsan UL HAQi must say with involvement in cases ,I must have changed my behaviour to others in interpersonal relations
