Improve your communication skills and learn to communicate effectively in this accelerated workshop. Explore communication barriers, discover your style, and learn how body language and tone impact your message. Master the process and become a clear and assertive communicator.
Overview
Syllabus
Module 1 – Communication styles
I. Communication barriers
- Generational, cultural, communication style
II. Communication styles
- Communication styles inventory
- The cause of most communication problems
- Examples of communication style misunderstandings
- Rebranding your communication style
III. Assertive communicator
- What does it mean to be an assertive communicator?
- How to become an assertive communicator
Module 2 – The communication process
IV. From message to delivery
- What’s more important, the message or the delivery?
- Crafting a clear message
V. Body language and tone
- Non-verbal communication
VI. Delivering a clear and effective message
- Practice and feedback
Module 3 – Active listening
VII. Listening
- What does it mean to listen?
- 3 tenants of active listening
VIII. Openness and empathy
- The “tell me more about that” approach
IX. Asking open-ended questions
- Examples of open-ended/closed questions
- 3 questioning techniques
- Practice asking open-ended questions
