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Microsoft

Solve problems in real time with Dynamics 365 Remote Assist

Microsoft via Microsoft Learn

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Overview

  • Module 1: Learn about Remote Assist.

    • In this module, you will:

    • Learn about users and roles.
    • Discover different device options.
  • Module 2: Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.

    • In this module, you will:

    • Launch Remote Assist mobile from a booking.
    • Review relevant work order information.
    • Post call information.

Syllabus

  • Module 1: Get started with making Remote Assist calls
    • Introduction
    • Remote Assist users and roles
    • Compare different device options
    • Make Remote Assist calls
    • Frequently asked questions
    • Check your knowledge
    • Summary
  • Module 2: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
    • Introduction
    • Application setup and user configuration
    • Make Remote Assist calls for Field Service work orders
    • Make Remote Assist calls
    • Use Field Service bookings on a HoloLens device
    • Check your knowledge
    • Summary

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