- Module 1: With the App profile manager feature, your organization can create targeted app experiences for agents and supervisors who work with the Microsoft Dynamics 365 Customer Service workspace and Omnichannel for Customer Service apps.
- Learn about the App profile manager feature, when it's available, and how to access it.
- Create custom profiles with the user interface.
- Define which channels and productivity features are available within a profile.
- Configure session templates.
- Create application tab templates.
- Create notification templates and use notification fields.
- Review associate session and notification templates with workstreams.
- Module 2: Customer Service workspace equips agents with core customer service capabilities.
- View and edit records.
- Work with cases.
In this module, you will:
In this module, you will:
