- Module 1: Microsoft Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations. Prepare for MB-230.
- Get started with Customer Service scheduling.
- Learn how to set up Customer Service scheduling.
- Discover how to define resources.
- Module 2: Learn how to define and schedule services with Microsoft Dynamics 365 Customer Service to provide service to customers at the organization's locations. Prepare for MB-230.
- Learn how to define services.
- Discover how to configure fulfillment preferences.
- Learn how to create and schedule service activities.
In this module, you will:
In this module, you will:
