- Module 1: Learn how you can get to know your customers and their industries, use a roadmap, and get testimonies.
In this module, you will:
- Discover various ways of getting to know your customer and their industry.
- Learn how a roadmap helps give vision to a project.
- Get testimonies from industry professionals about their experiences with customers.
- Module 2: Learn about designing for accessibility.
In this module, you'll:
- Explore how accessibility can impact users and makers.
- Learn how Dynamics 365 and other Microsoft products handle accessibility.
- Discover how minor changes can make a substantial difference for accessibility.
- Learn more about tools that can help determine accessibility.
- Module 3: Learn to evaluate project requirements for Dynamics 365.
In this module, you will:
- Discover the benefits of good project requirements.
- Learn how to evaluate requirements to fit with Dynamics 365 apps.
- Identify and refine poorly constructed requirements.
- Module 4: In this module, you’ll learn how to use techniques, such as shadowing, to discover a customer’s business process. Additionally, you’ll explore how to map the business process into Dynamics 365.
In this module, you will:
- Learn about the processes by using the shadowing technique.
- Learn how to identify the milestones in a process.
- Explore the different options for mapping a process into Dynamics 365.
- Learn from industry professionals about their experiences with customer business processes.
- Module 5: It is important to capture the customer’s needs accurately. This module explains how to capture requirements and identify functional and non-functional items.
In this module, you will:
- Learn about leading requirement capture sessions.
- Learn about functional and non-functional requirements.
Overview
Syllabus
- Module 1: Module 1: Get to know your Dynamics 365 customers
- Introduction
- Basic company information
- Talk the talk
- Listen
- Ask good questions
- Make a roadmap for your customer
- Assignment
- Check your knowledge
- Summary
- Module 2: Module 2: Design for accessibility in Dynamics 365
- Introduction
- Accessibility in Dynamics 365 products
- Accessibility for makers
- Accessibility for your clients
- Exercise - Accessibility Insights for Web
- Check your knowledge
- Summary
- Module 3: Module 3: Evaluate requirements for Dynamics 365 projects
- Introduction
- Techniques
- Map requirements
- Improve requirements
- Conflicting requirements
- Security requirements
- Assignment
- Check your knowledge
- Summary
- Module 4: Module 4: Business process mapping for Dynamics 365
- Introduction
- Shadow a user
- Understand a business process
- Map a process with branches and conditions
- Assignment
- Check your knowledge
- Summary
- Module 5: Module 5: Work with requirements for Microsoft Power Platform and Dynamics 365
- Introduction
- Lead requirement capture sessions
- Identify functional requirements
- Identify non-functional requirements
- Confirm and finalize requirements
- Check your knowledge
- Summary
Tags
Related Courses
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Validate your Dynamics 365 customer experience analyst skills
