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Curtin University

Buyer Behaviour and Analysis

Curtin University via edX

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Overview

For marketers, an understanding of how a consumer selects, purchases, uses and disposes of products and services is pertinent to successfully managing the marketing function.

In this course, you will learn about the role of consumer behaviour within marketing. We will discuss how this behaviour is shaped by the social and cultural environment, as well as a number of psychological factors.

You will learn about decision-making processes in consumption behaviour in different buying situations. This will develop your ability to integrate marketing processes at a higher level.

Concepts drawn from various disciplines such as psychology, economics and anthropology will be examined.

This course is part of the CurtinX MicroMasters Credential in Marketing in a Digital World that is specifically designed to teach the critical skills needed to be successful in this exciting field. In order to qualify for the MicroMasters Credential you will need to earn a Verified Certificate in each of the five courses.

Syllabus

Topic 1: Introduction to buyer behaviour

  • Basic consumer behaviour concepts such as consumer needs and wants and market segmentation, as well as a psychological approach to understanding consumer behaviour

Topic 2: Culture

  • How cultural diversity and differences influence the way that consumers make decisions

Topic 3: Consumer decision making

  • Individual decision-making processes to understand if consumers make rational decisions, or if there are systematic biases in the ways people make decisions

Topic 4: E-commerce buying behaviour

  • How buyers behave in an online environment and identifying online technologies within modern marketing

Topic 5: Perception and unconscious thought.

  • The consumer perception process, sensory marketing, semiotics and subliminal advertising techniques

Topic 6: Learning, memory and product positioning

  • How basic cognitive processes (e.g., attention, learning and memory, self-control, and emotions) shape consumer decision-making

Topic 7: Motivation and involvement

  • The motivational drivers towards behaviour and involvement with the product, the marketing message, and purchase situation

Topic 8: Attitude formation and change

  • The nature of attitudes, attitude development and persuasion techniques

Topic 9: Gender stereotypes and social identity

  • The consumer's self-concept, gender identity, ideals of beauty and body decoration or mutilation

Topic 10: Consumer ethics and misbehaviour

  • How consumers' ethical concerns about business practices influence their purchase behaviour

Taught by

Dr. Isaac Cheah

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Reviews

1.0 rating, based on 1 Class Central review

4.4 rating at edX based on 5 ratings

Start your review of Buyer Behaviour and Analysis

  • Anonymous
    The approach is so superficial, it feels like it was created for kids not grown adults. It's not remotely challenging - examples/infographics are juvenile! The entire focus is on binary concepts that are mostly common sense and out of place in today's digital world. They estimate 8-10 hours PER module. Trust me you'll be done in 1 hour or less!

    And don't even get me started on Edx's UX - awful! The way slides, content, graphics, videos have been used/organised is just poor. I'm not usually this harsh, but I can't find anything worthwhile about this course at all. Hugely disappointed. Don't waste your time or money...
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