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University of Adelaide

Manage Team Performance

University of Adelaide via FutureLearn

Overview

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Take your people management skills to the next level

No organisation can thrive unless its individuals are thriving too. On this four-week course from the University of Adelaide, you’ll learn how to draw connections between individual, team, and organisational performance, and unlock tangible strategies for optimising all three.

From SMART goals and coaching techniques to methods for measuring success, you’ll gain the tools you need to create a culture of high performance.

Explore the role of goal setting as a performance management strategy

Setting goals and expectations is a crucial part of people management. But only goals that are clearly defined and achievable will be conducive to team performance.

You’ll learn how to apply the SMART framework to devise, set, and evaluate goals for your team.

Boost your soft skills by learning how to provide constructive feedback and coaching

Providing constructive feedback and coaching helps to ensure goals are met.

You’ll master effective techniques for rewarding achievement and sensitively addressing issues in your team’s performance.

Discover evidence-based methods for monitoring and improving performance

In the final week of the course, you’ll reflect on how team performance can be measured, monitored, and uplifted. Focusing on evidence-based evaluation methods, you’ll learn how to identify areas for improvement, while celebrating your employees’ successes.

By the end of the course, you’ll have the skills and strategies you need to lead a confident, motivated, and high-performing team.

This course is designed for new and emerging managers or team leaders working in any industry. It may also interest more experienced managers looking to upskill or update their approach to management.

Please note, Chris is not able to join the discussions or respond to individual comments, however, the course encourages a strong learning community. The learning is focused around debate and discussion - supporting other learners, sharing your own experience and knowledge, and listening to new perspectives. We hope that you will enjoy interacting with and learning from each other in this way. Don’t forget to comment, reply to other learners and ‘like’ comments.

Syllabus

  • Line of sight
    • Getting started
    • Introduction to Week 1
    • Why should we measure performance?
    • Connecting team goals to organisational goals
    • Connecting individual goals to team goals
    • Assessment
    • Bringing it all together
  • SMART goals
    • Introduction to Week 2
    • What are SMART goals and why are they effective?
    • Constructing SMART goals
    • Progress with SMART goals
    • Assessment
    • Bringing it all together
  • Feedback and coaching
    • Introduction to Week 3
    • The role of feedback and coaching in performance management and improvement
    • Principles of good feedback
    • Coaching techniques and when to use them
    • Assessment
    • Bringing it all together
  • Performance measurement and improvement
    • Introduction to Week 4
    • Evidence-based methods for measuring performance
    • Recognising and celebrating success
    • Identifying areas for improvement in performance
    • Strategies for uplifting performance
    • Assessment
    • Bringing it all together
    • What’s next?

Taught by

Chris Hope

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