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Working with Difficult People

via LinkedIn Learning

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Overview

Learn effective ways to communicate and collaborate with people you find challenging to work with.

Syllabus

Introduction

The inconvenient truths of working with difficult people

1. Understanding Difficult People

Distinguish the behavior from the person
Understand levels of difficult behavior
Are you the difficult person?

2. Types of Difficult Behavior and How to Respond

Responding to bad habits at work
Responding to mental health struggles
Responding to absent behavior
Responding to negative behavior
Responding to controlling or competitive behavior
Responding to passive-aggressive behavior
Responding to narcissistic behavior
Responding to aggressive behavior

3. When the Difficult Person Is Your Boss

When the difficult person is your boss
Dealing with micromanaging behavior

4. Things to Remember When Responding to Difficult Behavior

Preventing difficult behavior
Tips for confronting difficult behavior
Using a flowchart to decide how to respond

Conclusion

Why did you take this course?

Taught by

Chris Croft

Reviews

4.7 rating at LinkedIn Learning based on 1947 ratings

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