Get tips and advice for engaging in small talk effectively and successfully.
Overview
Syllabus
Introduction
- Small talk, big impact
- The importance of small talk in business
- Appropriate topics
- Taboo topics
- Acknowledging language differences
- Addressing mistakes
- Tips and tricks
- Breaking the ice
- Introducing yourself and others
- Asking questions
- Active listening
- Adapting and managing the conversation
- Engaging in the conversation
- Interpreting visual cues and body language
- Ending a conversation
- Small Talk: An important skill to master
Taught by
Liesje Sandler