Retail Customer Service Management and Coaching

Welcome

• Effectively manage and coach young retail employees

1. How to Become a Great Leader

• The three leadership styles
• Understand your young retail employees
• Communicate effectively with young employees

2. How to Train Your Young Retail Employees

• Instill confidence in your young employees
• Create successful retail management goals
• The importance of policies and procedures in retail management

3. How to Manage a Young Retail Team

• Motivate and inspire a young retail team
• How to manage young retail employees
• Overcome behavior issues with your young employees

4. How to Coach Your Young Employees

• Conduct a one-on-one coaching session
• Conduct a performance review
• Empower your young employees