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LinkedIn Learning

Requirements Elicitation for Business Analysts: Interviews

via LinkedIn Learning

Overview

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Learn when and how to conduct interviews with users and project stakeholders to identify project requirements.

Syllabus

Introduction
  • Discover requirements of stakeholders
1. Introduction to Interviews
  • Choosing to use interviewing as a technique
  • Using interviews to elicit requirements
  • Reviewing the interview process
2. Preparing for an Interview
  • Defining the interview's purpose
  • Selecting the right person to interview
  • Researching the person to interview
  • Planning interview questions
  • Setting up the interview
3. Conducting the Interview
  • Examining an example interview
  • Building rapport in an interview
  • Learning to lay out expectations
  • Asking probing questions
  • Challenge 1: Planning interviews
  • Solution 1: Planning interviews
  • Challenge 2: Identifying what went wrong
  • Solution 2: Identifying what went wrong
  • Challenge 3: Choosing probing questions
  • Solution 3: Choosing probing questions
  • Implementing active listening skills
  • Taking notes during an interview
  • Ending the interview
4. Following Up on the Interview
  • Acknowledging an interviewee's time and input
  • Analyzing and reviewing notes before following up
Conclusion
  • Keep practicing

Taught by

Angela Wick

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