Explore quality management tools and strategies to design, control, and improve your products and services to achieve operational excellence.
Overview
Syllabus
Introduction
- Quality management: Essential for operational excellence
- Definition of quality
- Quality and the bottom line
- Variation impacts quality
- Error-proofing and quality
- Quality at the source
- Cost of quality (COQ)
- Quality planning, control, and improvement
- Voice of the Customer (VOC)
- The Kano model
- Quality Function Deployment (QFD)
- QFD customer requirements flow down
- Design for Six Sigma
- Design FMEA
- Reliability and quality
- Availability and maintainability
- Design for manufacturability
- What is quality control?
- Quality metrics
- Measurement systems evaluation
- Process capability
- Process control
- Statistical process control (SPC)
- Process control vs. process capability
- Inspections, testing, and audits
- Project-by-project improvement
- Root cause analysis
- Six Sigma DMAIC
- Supplier quality management
- Quality management system (QMS)
- Enable, empower, and encourage
- Next steps
Taught by
Richard Chua
Related Courses
-
Lean Six Sigma Yellow Belt: Quantitative Tools for Quality and Productivity
5.0 -
Lean Six Sigma Green Belt Business Project
-
Six Sigma Part 2: Analyze, Improve, Control
4.8 -
Lean Six Sigma: Green Belt Sustainability Project
5.0 -
Continuous Quality Improvement: Tools and Techniques
4.5 -
Overview: Six Sigma and the Organization
