Program Management for IT Professionals

Introduction

• Why program management matters

1. Career in Program Management

• Program managers take a concept to revenue
• Hard skills and soft skills of program management careers
• Reporting and managing risk

2. Concept Development: Project Phase 0

• The phases of program management
• Phase 0 mission: The planning phase
• Understanding the customer
• Voice of the customer
• Running early team meetings
• Team dynamic growing pains
• Smaller stepping stone projects vs. a big project
• End of concept development: Phase 0

3. Plan and Scope: Project Phase 1

• Phase 1 mission: Plan of record with scope schedule and resources
• Scoping and writing an MRD
• Onboarding
• Scoping and MAP day: Scope, schedule, and staffing
• Communication and tracking templates
• Working with partners

4. Development and Execution: Project Phase 2

• Engineering peer reviews
• Risk management
• Team dynamics, celebrate success, and up-front rewards
• System performance as part of scope
• Knowledge exchange: Quality assurance to engineering

5. Delivery and Release: Project Phase 3

• QA and release criteria: Change control
• Support and compatibility
• Competitive analysis
• Early customer and reference accounts
• Product management checklist
• Sales marketing checklist
• Price list and review

6. Operate: Project Phase 4

• Mission

Conclusion

• Career path and next steps