Learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution.
Overview
Syllabus
Introduction
- Make better decisions using problem-solving
- Determine what's causing the problem
- Ask the five whys
- Try the Kepner-Tregoe process
- Conduct a Pareto analysis
- Look at the whole system
- Brainstorm
- Draw mindmaps
- Create decision trees
- Boost your creativity
- Use intuition and logic to find a solution
- Examine the options
- Use a rating chart
- Find the best solution
- Utilize a risk analysis
- Navigate team decisions
- Make decisions using sensitivity
- Account for the sunk cost paradox
- Frame the decision: Subconscious and deliberate
- Consider four simple rules for decision making
- Consider implementation
- Summary
Taught by
Chris Croft
