Do you manage older workers? Find out how to build more effective communication and collaboration with older workers and create a harmonious and efficient multigenerational team.
Overview
Syllabus
Introduction
- Successfully manage an older report
- Misconceptions about older workers
- Observe and learn more about your report
- How to detect age bias
- Reframe and resolve age bias
- Techniques for better understanding
- Listen effectively to build trust
- Integrate past experiences
- Bring out workers' unique values
- Collaboration tools for an older worker
- Help generations work together
- Encourage mentoring relationships
- Support ongoing performance
- Report your results
- Lead in the multigenerational workforce
Taught by
John Tarnoff
