Making the Most of a Difficult Design Job

Introduction

• Turn a challenging design project into a success

1. Initial Problems

• Ensuring a great first impression
• Preparing for and handling negative feedback
• Managing emotions
• Preparing yourself with a positive mindset

2. Communicating Effectively with Difficult Clients

• Diffusing an angry call or message
• Keeping your project on track
• The all important all-hands meeting

3. Evaluating Your Team and Yourself

• Using assessments to evaluate your team
• Are you the problem?
• Is this the right job for you?

4. Tips to Minimizing Issues through the Process

• Starting the project off right
• Maintaining client satisfaction through the end of the project
• Auditing your efforts

Conclusion

• Preparing to increase your success