Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.
Overview
Syllabus
Introduction
- How to create a customer-centric culture
- Characteristics of a customer-centric vision
- How to write a customer service vision
- How to engage your employees with the vision statement
- How to align your business to a customer service vision
- How to set goals that build a customer-centric culture
- How to hire for culture fit to support the company vision
- How to train employees to achieve a customer-centric culture
- How to empower employees for customer-centricity
- How to be a customer-focused leader
- Continually build your customer-centric culture
Taught by
Jeff Toister
