Learn strategies that can help you master your interpersonal communication skills in the workplace.
Overview
Syllabus
Introduction
- Build your interpersonal communication skills
- Building rapport
- How to interpret nonverbal cues
- How to make requests effectively
- When to send an email vs. have a call or meeting
- How to manage expectations
- Get the guidance you need
- Ask your boss the right questions
- Know when to listen and when to speak
- Communication and cultural differences
- How to handle an interruption
- How to respond to critical feedback
- How to communicate as an introvert
- Communicating through tense situations
- Investing in communication skills
Taught by
Dorie Clark
