Improve Communication Using Lean Thinking

Introduction

• Lean and communication

1. Communication Meets Lean

• The invisible player that affects all business
• How lean can help you improve communication

2. Lean Communication Basics

• Getting it right the first time
• Mapping an invisible process
• Root cause analysis in miscommunication
• Using PDCA to improve communication

3. Lean Communication Methodologies

• Communication in a value stream
• Three sources of waste: Muri, mura, and muda
• Hidden sources of waste in communication
• Work instructions
• Using Jidoka and the Andon in communication

4. Lean Communication: Additional Considerations

• Lean literature that mentions communication
• Communicating vertically and horizontally
• Lean daily management and communication

Conclusion

• Communication is everyone’s responsibility