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LinkedIn Learning

How to Resolve Conflict and Boost Productivity through Deep Listening

via LinkedIn Learning

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Overview

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Learn how to increase your impact by sharpening your listening skills in this course adapted from the podcast How to Be Awesome at Your Job.

Syllabus

1. How to Resolve Conflict and Boost Productivity through Deep Listening
  • Poor listening leads to massive costs
  • Prepare your mind to listen
  • Set clear conversation objectives
  • Listen for subtle shifts in energy
  • Listen for context
  • Ask questions to surface what’s unsaid
  • Ask what or how, not why
  • Ask for others' interpretations
  • Ask when they formed their perspective

Taught by

Pete Mockaitis | How to Be Awesome at Your Job

Reviews

4.6 rating at LinkedIn Learning based on 971 ratings

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