Learn how to have difficult conversations with colleagues, employees, and managers. Develop your communication skills to improve your relationships, teamwork, and business performance.
Overview
Syllabus
Introduction
- Difficult conversations
- A new way to view conflict
- What makes a conversation difficult?
- Identify the power structure and patterns
- Learning break: Story of a difficult conversation
- What you should never do in a difficult conversation
- Best practices before a difficult conversation
- Prepare for a difficult conversation
- Control the direction of the conversation
- How to avoid exaggeration and escalation
- The blueprint for a difficult conversation
- Find your why
- Visualize a positive outcome
- How to deal with resistance
- Use radical listening to stay present
- Avoid resisting resistance
- Learn the magic phrase to test for resistance
- Handling people who are not willing to change
- Personal versus professional situations
- Learning break: Story of personal conflict
- Determine your next steps
Taught by
Marlene Chism
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