Essential Lessons for First-Time Managers

Introduction

• Congratulations on being a manager
• The rewards of leadership

1. Understanding Your Responsibilities

• Management vs. leadership
• Be an example
• Expectations and check-ins
• Make it safe
• Create career paths

2. Improving Communication

• Interruption-free listening
• Content, emotion, and intent
• Leverage two-way communication

3. Management: The Numbers Stuff

• Define success
• Remove roadblocks
• Know your KPIs

4. The People Stuff: Leadership

• Connect with authenticity
• Create team and culture
• Explain the why
• Authenticity, transparency, and vulnerability

5. Mistakes to Avoid

• Wrong people in the wrong seat
• Neglecting diversity and inclusion
• Blame instead of ownership

Conclusion

• Put yourself in their shoes