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LinkedIn Learning

Empathy at Work

via LinkedIn Learning

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Overview

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Develop and practice empathy at work. Learn how to embrace others' experiences and perspectives to be more human at the office.

Syllabus

Introduction
  • The importance of empathy
1. Defining Empathy
  • Empathy and emotional intelligence
  • Types of empathy
  • Benefits of empathy
2. Overcoming Challenges to Empathy
  • Personal bias and empathy
  • The opposite of empathy
  • Silence self-doubt to embrace empathy
3. Developing Empathy
  • Empathy starts with you
  • Perspective: A lens for empathy
  • Communicating empathy
4. Working with Empathy
  • Empathy blind spots
  • Empathy and your career
  • Manage empathy fatigue
Conclusion
  • Practice empathy every day

Taught by

Carolyn Goerner

Reviews

4.7 rating at LinkedIn Learning based on 2310 ratings

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