Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
Overview
Syllabus
Introduction
- Get customer calls resolved faster
- Give a limited response on your customer call
- The snatch-and-flip call control strategy
- Ask closed-ended questions on your customer call
- Assertively interject on your customer call
- Reframe the conversation with your customer
- Politely excuse yourself on your customer call
- When customers feel understood, they talk less
- Provide a comprehensive recap of your customer call
- Keep building your customer phone skills
Taught by
Myra Golden
