Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.
Overview
Syllabus
Introduction
- Foundations of communication
- Getting the most from this course
- The four building blocks: People
- The four building blocks: Message
- The four building blocks: Context
- The four building blocks: Listening
- When you socialize in professional settings
- Tool kit: Social settings
- When you run meetings
- Tool kit: Meetings
- When you send emails
- Tool kit: Email
- When you're explaining
- Tool kit: Explanations
- When you're advising senior staff
- Tool kit: Advise
- When you pitch ideas
- Tool kit: Pitch new ideas
- When you're asking for something
- Tool kit: Making an ask
- When you're caught off guard
- Tool kit: Caught off guard
- When you're criticized
- Tool kit: Criticism at work
- When you're presenting up
- Tool kit: Present up
- Practicing your communication every day
Taught by
Brenda Bailey-Hughes and Tatiana Kolovou