- Communicate with internal and external stakeholders.
- Learn crisis communication and reputation repair tactics.
- Explore the role of emotional intelligence in communication.
Overview
Communication is essential during times of change. In this learning path, discover how and when to communicate during a crisis while managing your company's reputation and connecting with key stakeholders. Plus, learn communication foundations, such as effective listening and digital body language.
Syllabus
- Course 1: Crisis Communication
- Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.
- Course 2: Reputation Risk Management
- Learn how to successfully manage your brand's reputation. Review key reputation risk management concepts and case studies, and discover how to mitigate a reputation crisis.
- Course 3: Communicating in Times of Change
- Get the tools you need to strategize your communication efforts, craft the change communication message, manage difficult questions, overcome resistance, and more.
- Course 4: Communicating Change in an Enterprise-Wide Transformation
- Learn about how to develop a communication strategy that is intentional and strategic while building a set of practical tools to lead change in a successful enterprise-wide transformation.
- Course 5: Organization Communication
- Learn the dynamics of successful organizational communication, so you can communicate and lead more effectively.
- Course 6: Effective Listening
- Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
- Course 7: Digital Body Language
- Learn how to use digital body language to close the empathy gap between you and your team.
- Course 8: Communicating with Empathy
- Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.
- Course 9: Communicating with Confidence
- Get simple communication tools, strategies, and tips to help you communicate with confidence.
- Course 10: Communicating with Transparency
- Learn how to communicate with transparency to better serve your team and customers.
Taught by
Laura Bergells, Lida Citroën, Brenda Bailey-Hughes, Sheila Virani, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Erica Dhawan, Sharon Steed, Jeff Ansell and Mory Fontanez