In this course, learn how to effectively build rapport with your customers across channels and in all industry types.
Overview
Syllabus
Introduction
- Why rapport really matters
- Build rapport with your customers in six seconds or less
- Validate your customer's experience
- Pace your customers to build agreement and rapport
- Speak in complete sentences with your customers
- End customer interactions with a fond farewell
- Create rapport in customer emails
- Create rapport in a live customer chat interaction
- Use rapport to disarm angry customers
- Use rapport to get customers to accept bad news
- Practice building rapport with customers
Taught by
Myra Golden