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LinkedIn Learning

Building Rapport with Customers

via LinkedIn Learning

Overview

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In this course, learn how to effectively build rapport with your customers across channels and in all industry types.

Syllabus

Introduction
  • Why rapport really matters
1. Simple Ways to Build Rapport with Customers
  • Build rapport with your customers in six seconds or less
  • Validate your customer's experience
2. Techniques for Maintaining Rapport with Your Customers
  • Pace your customers to build agreement and rapport
  • Speak in complete sentences with your customers
  • End customer interactions with a fond farewell
3. How to Build Rapport in Specific Customer Interactions
  • Create rapport in customer emails
  • Create rapport in a live customer chat interaction
  • Use rapport to disarm angry customers
  • Use rapport to get customers to accept bad news
Conclusion
  • Practice building rapport with customers

Taught by

Myra Golden

Reviews

4.8 rating at LinkedIn Learning based on 166 ratings

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